Resolvr – IBS Digital

Resolvr

Your AI Support Engineer.

Expert help. 24/7.

An AI built on your own product documentation – answering technical questions, walking customers through problems step by step, and passing to your team only when genunely needed

Answers drawn from your own documentation.

Available 24/7, across every time zone.

Connects to your existing support tools.

Fully custom-built for your product line.

The Problem

Technical Products Create a Support
Challenge Most Companies Never Fully Solve

When your products are sophisticated, support cannot be an afterthought. And yet most companies are still fighting this battle the hard way.

Your Products Require Real Expertise to Use

Dense manuals. Hundreds of pages. Customers get stuck on setup, configuration, and fault-finding. Your experts repeat what your docs already say.

Support Demand Does Not Keep Office Hours

Your customers operate in different time zones. Problems do not wait. Your team cannot always be there. Every missed response erodes customer trust.

Your Best Engineers Are Answering Repeat Questions

Skilled, experienced people spending their day on the same queries. That is not just a support problem — it is a cost problem and a talent problem.

how it works

An AI That Knows Your Products as Well as Your Best Engineer Does

It learns everything in your documentation.

We feed the AI your product manuals, service guides, spec sheets, and technical content. It reads all of it, retains all of it, and draws on it to answer customer questions accurately — citing your own material, not inventing answers.

It works through problems the way a trained engineer would

When a customer has a complex issue, the AI does not just search for keywords. It asks the right follow-up questions, narrows down the problem, and walks the customer through a resolution step by step — exactly as a skilled support engineer would handle the call.

When it cannot resolve the issue, it hands off gracefully

If the AI reaches the edge of what it can handle — or senses that a customer is becoming frustrated — it passes the case to your team. The engineer who picks it up receives the full context: what was discussed, what was tried, the product details, and the customer’s location. No one has to start over.

Built on Your Own Content

Every Answer Comes From
Your Own Documentation

The AI does not guess or generate responses from general knowledge. Everything it says is sourced from the content you have already verified and approved. If the answer is not in your documentation, it says so — and escalates.

Answer Quality — Checked Automatically

Every response is scored against your documentation before it reaches the customer. Your team can review these scores at any time.

Relevant to query 92%

Sourced from docs 97%

Contextually accurate 89%

Proven in Production

Already Live at a World-Class Manufacturer

This is not a concept. It is running today — handling real customers, for a company whose products are among the most technically demanding in their industry.

AMS Neve

Pro Audio · United Kingdom · Est. 1961

AMS Neve’s customers are professional audio engineers and studio owners who need expert-level answers about highly complex equipment — not generic responses. The AI was built around their full product documentation and deployed to handle technical support globally, around the clock.

Hours → Seconds

Response time for technical queries

24 / 7

Global coverage without additional headcount

Automatic

Case files prepared on every escalation

Live

Dashboard visibility across all conversations

What You Gain

Six Ways This Changes
Your Support Operation

Customers get answers in seconds, not hours

Product questions, setup guidance, and troubleshooting steps resolve instantly — any time of day, in any time zone.

Your engineers focus on work only they can do

Stop paying expert-level salaries to answer the same questions repeatedly. Your team handles genuinely complex cases, AI handles the rest.

Customers leave conversations satisfied

Fast, accurate, patient, available around the clock. Customers get the experience they expect from a company that stands behind its products.

Fewer open support tickets

When issues are resolved at first contact, fewer cases need to be tracked, escalated, and managed by your team.

You see exactly where customers struggle

Every conversation is logged. You quickly understand which products generate the most queries and where your documentation has gaps.

Support scales without adding headcount

Whether you have 100 customers or 10,000, the AI handles the same volume without additional staffing costs or slower response times.

When Human Help Is Needed

It Knows When to Step Aside —
and Makes the Handoff Seamless

The AI does not try to handle everything. When a customer needs a human, it transfers the case — with everything your team needs already prepared.

Works Through the
Problem

Asks the right questions and reasons through the issue using your product documentation.

Spot Frustration Early

Monitors the tone of in real time and recognizes when a customer is exhausted.

Prepares Complete Case File

Captures full conversation, product serial no, warranty status & user location automatically.

Alerts
Your Support Team

Opens a ticket in your help desk and notifies the right engineer. He picks up the case fully briefed.

Built For

Companies Whose Products Require
Real Expertise to Support

If your customers consult a manual when something goes wrong — or call a specialist — this is the right fit.

Complex
Electronic Hardware

Any hardware product where setup, configuration, or fault-finding requires genuine technical knowledge.

Industrial & Precision Machinery

Equipment sold to engineers and operators who need detailed, specification-level answers before they buy.

Scientific
& Lab
Instruments

Analytical, diagnostic, and measurement devices with extensive technical documentation.

Telecoms
& Network Hardware

Enterprise networking, broadcast, and communications equipment requiring specialist support.

Specialist Professional
Tools

High-specification instruments and tools sold to engineers, technicians, and other professionals.

You Stay in Control

Complete Visibility Into Every Conversation

Your team has a dedicated dashboard. You see what customers are asking, how things are being resolved, and where your support operation can improve.

See what your customers struggle with most

Understand which products generate the most queries and which topics trip customers up — intelligence your product and documentation teams can act on directly.

Read any conversation, any time

Every interaction is logged in full. Review what was asked, what was answered, and how each issue was resolved or escalated.

Know when the knowledge base needs updating

The dashboard flags questions the AI could not answer confidently — telling you precisely where to improve your documentation.

Track how customers feel about their support experience

Sentiment is tracked across every conversation. Spot trends in customer satisfaction before they become a wider issue.

Not sure if AI is right for your business?

Most of our best projects started with a conversation where the client wasn’t sure what they needed. Start with a readiness assessment — an honest read on where AI fits, in 30 minutes. No pitch, no obligation.

Technical Products Create a SupportChallenge Most Companies Never Fully Solve