Resolvr - IBS Digital

Built on your product documentation – answering technical questions, walking customers through problems step by step, and passing to your team only when genuinely needed.

Answers drawn from your own documentation.

Available 24/7, across every time zone.

Connects to your existing support tools.

Custom-built to extract info from complex data.

Answers drawn from your own documentation.

Available 24/7, across every time zone.

Connects to your existing support tools.

Custom-built to extract info from complex data.

Technical Products Create a Support

Challenge Most Companies Never Fully Solve

When your products are sophisticated, support cannot be an afterthought. Don’t fight this battle the hard way.

Your Products Require Real Expertise to Use

Dense manuals. Hundreds of pages. Customers get stuck on setup, configuration, and fault-finding. Your experts repeat what your docs already say.

Support Demand Does Not Keep Office Hours

Your customers operate in different time zones. Problems do not wait. Your team cannot always be there. Every missed response erodes customer trust.

Your Best Engineers, Stuck on Repeat Questions

Skilled, experienced people spending their day on the same queries. That is not just a support problem — it is a cost problem and a talent problem.

AI Agent That Knows Your Products as Well as Your Best Engineer Does

Answer Quality – Checked Automatically

Every response scored against the documentation before it reaches your customer.

Relevant to query 92%

Sourced from docs 97%

Contextually accurate 89%

Already Live at a World-Class Manufacturer

Handling real customers for one of the industry’s most technically demanding products.

Global Customer Base

Neve’s customers are pro audio engineers and studio owners needing expert-level assistance on complex equipment. Trained on their technical documentation, the AI now complements their support engineers.

Six Ways This Changes Your Support Operation

Customers get answers in seconds, not hours

Customers leave conversations satisfied

Your engineers focus on work only they can do

Fewer open support tickets

You see exactly where customers struggle

Support scales without adding headcount

You see exactly where customers struggle

Every conversation is logged. You quickly understand which products generate the most queries and where your documentation has gaps.

Support scales without adding headcount

Whether you have 100 customers or 10,000, the AI handles the same volume without additional staffing costs or slower response times.

It Knows When to Step Aside,

and Hands Off Seamlessly

The AI does not try to handle everything. When a customer needs a human, it transfers the case — with everything your team needs already prepared.

Works Through the
Problem

Spots User Frustration Early

Prepares Complete Case File

Escalates to Your Support Team

Built For

Companies Whose Products Require
Real Expertise to Support

If your customers consult a complex manual when something goes wrong — or call a specialist — this is the right fit.

Complex
Electronic Hardware

Any hardware product where setup, configuration, or fault-finding requires genuine technical knowledge.

Industrial & Precision Machinery

Equipment sold to engineers and operators who need detailed, specification-level answers before they buy.

Scientific
& Lab
Instruments

Analytical, diagnostic, and measurement devices with extensive technical documentation.

Telecoms
& Network Hardware

Enterprise networking, broadcast, and communications equipment requiring specialist support.

Specialist Professional
Tools

High-specification instruments and tools sold to engineers, technicians, and other professionals.

Companies Whose Products Require
Deep Support Expertise

If your customers consult a complex manual when something goes wrong — or call a specialist — this is the right fit.

Complete Visibility

You get a dedicated dashboard with everything you need to improve your support operations.

Reveals what your customers struggle with most.

Full oversight of your support engine through analytics.

Flags when the knowledge base needs updating.

Tracks sentiment across support interactions.

Let’s Discuss What This Could Do for Your Company

We handle everything — from processing your documentation to connecting your helpdesk and training your team. Fully custom-built for your product line. No templates. No commitment required from this call.

It learns everything in your documentation.

It works through problems the way a trained engineer would